Refund Policy

Last updated: 15 July 2026

30-day free trial: Every plan includes a full 30-day free trial. Your card is not charged during the trial, and you can cancel at any time before it ends at no cost. Because you get a full month to evaluate the product before any money changes hands, we do not offer refunds once your first payment is charged — see below.

1. Subscription model

Opuz AI is a subscription service. A payment method is collected when you start your trial, and your subscription auto-renews and is billed automatically when the 30-day trial ends, unless you cancel before then. All payments are processed in INR via Cashfree.

2. Cancelling during the trial

Cancel any time before your 30-day trial ends — from Settings in the app, or by emailing agentic@penterra.in — and you will not be charged anything.

3. Cancelling after you've been charged

You can cancel an active subscription at any time. Cancellation stops future billing and takes effect at the end of the current billing period — you keep access until then. It does not refund the payment already made for the current period; see "No refunds" below.

4. No refunds after your trial

Because every plan includes a full 30-day free trial specifically so you can evaluate the product before paying anything, we do not offer refunds once a payment has been charged — including for dissatisfaction with AI-generated content quality, change of mind, results not meeting expectations, or simply not having used the service during a paid period. If you no longer want to continue, cancel before your next billing date so you are not charged again.

5. Billing errors — the one exception

The no-refund policy above does not cover genuine billing mistakes. We will issue a full refund within 7 business days if: (a) you were charged after already cancelling before the billing date, or (b) you were charged twice for the same billing period due to a payment processing error.

6. How to report a billing error

Email agentic@penterra.in with your registered email address, a description of the error, and the transaction ID. We will review and respond within 5 business days.

7. GST

All prices are exclusive of GST where applicable. GST charged is non-refundable as it is remitted to the government.